FAQ's

Are the Terminal's mobile?

Yes the terminal is Mobile and work on the Telstra Network or over your Wifi network.

What is 3rd party customer surcharge?

Third party surcharge is an amount of money added to the transaction to cover the costs associated with processing a payment. As the Reserve Bank of Australian guidelines on surcharge is that merchants are not to profit from surcharge, our terminals are the only option on the market to ensure merchants maintain appropriate compliance.

Won't customers complain about surcharge?

Customers complain when their expectations are not met. Our customer care team will send you a sign to display at the Point of Sale to correctly inform customers of the surcharge. This ensures your customers are well informed and you are compliant with the Reserve Bank of Australia.

It is natural for some customers at first to comment, however we see that the majority make no comment or have no issue as surcharge has been in place since 2003 and used in almost all industries in Australia.

What if I lose a customer because they don't want to pay surcharge?

A. You have two options here.
Option 1: You can opt to not charge the customer the surcharge and absorb the surcharge rate (just like you currently do with the credit card and interchange fees)

OR

Option 2: Continue to charge the surcharge and you may not lose the customer. Merchants constantly give us the feedback that the amount of money saved far outweighs a lost customer here or there.

Is there any fee's?

The only fee is a monthly terminal rental fee of $34.95 per terminal. If the terminal transacts more than $10k per month the Terminal rental fee is waved. This will neutralise all Eftpos fee's and there is no other costs.